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Patient Participation Group

For all the latest news from the Ammonite Health Partnership, please read the attached Ammonite Partnership Quarterly Newsletter.

 
In addition to the following April 2026 minutes, I have retained the January 2026 minutes for reference as necessary.
 
 
Regards, Colin Fulton
 
 
 

Maiden Newton and Tunnel Road PPG Meeting.

Maiden Newton. 14th April 2026. 4-5pm

Present: David Webb (Chair), Colin Fulton, Chris Wardle, Annabelle Jackman, Sue Hinchley,  Carol King, Gill Fearnyough (treasurer), Emma Hallet (Practice manager) Annabel Matterface, Rob Greening.

Apologies: Chris Bennett, Carly Reed, Di Padfield.

 

  1. Update – introductions and actions from previous meeting.
  • Sharing 2024/25 patient survey results. General positive increase in patient satisfaction measures reported.
  • Triage system test for potential new automated system to replace e-consult not yet fully approved by the Integrated Care Board for use in Dorset soe-consult to remain for now.
  • CQC inspection. Feeling that it went well but still waiting written report and official rating.
  • New members for PPG. Annabel M shared recruitment posters for comment. Will send out on e-mail for comments back to practice manager email. Options for a contact point if not able to attend meetings such as an e-mail contact. Raises issues around GDPR and the timely monitoring of the email address still to be solved.
  1. Ammonite update

Dr Morrow now a partner.

New salaried GP starting in next 6 weeks.

New receptionist for maiden Newton to start in next 4 weeks.

New Advance Care Practitioner needed.

Changes to Maiden Newton surgery finished bar painting . Feedback welcomed as to how it works. CK requested chairs for people in the queue who may find it difficult to stand. Also asked if exposed electrical wires are to be boxed.

BP machine will be in waiting room very soon.

Spring covid vaccine campaign under way. Clinic for 25th April not fully booked. Reported to practice team that a link on the letters sent re covid vaccine is not working. Posters advertising clinic to be placed in local shops. 

New person needed for prescription home deliveries (for around 10 people) on a Wednesday morning. 

  1. Finance report.

£1205.16 in the bank.

  1. AGM

Suggested date 25th June at 4pm. Venue to be Toller Porcorum village hall.  Possible subject for interest is hypertension.

  1. AOB

CK related incident bought to her by patient whose medication was handed to her without  a pharmacy bag which caused her embarrassment. RG stated this should never happen.

CK also asked why she was sent away without any medication even though only part of the prescription was not available. Asking why the available drugs were not handed to her with an owing slip for any outstanding medication.

RG will look into these issues. RG reported that current supply issues with a pharmacy contract now resolving.

GF asked what to do if not happy with the triage following an e-consult. EH advised resubmission or to ring/call in to the surgery.

Next meeting.

14th July in Beaminster, venue to be confirmed

Meeting closed at 5.03 pm.

 

                                             

 

Maiden Newton and Tunnel Road PPG Meeting minutes 13.1.2026

Yarn Barton, Beaminster. January 13th 2026. 4-5pm

Present: David Webb (Chair), Colin Fulton, Chris Wardle, Annabelle Jackman, Sue Hinchley, Annabel Matterface, Carly Reed, Rob Greening, Dr Thomas Morrow.

Apologies: Chris Bennett, Gill Fearnyough (Treasurer), Di Padfield, Carol King

  1. Update – introductions and actions from previous meeting.
  • Plaque arrived for BP machine but not yet on machine
  • No changes yet made to on line process for raising concerns or comments. AM will email members for comments on an updated form of wording.
  • Sharing with Bridport PPG on hold as currently no active PPG in Bridport
  1. Ammonite update

AM shared NHS administered patient survey. Overall very positive results in all areas with exception of contacting the practice by phone or on website. Surgery plans to share results on website. DW requested results from 2024 in order to make comparisons.

Concerns from patients now followed up by member of staff dedicated for this role in order to try to resolve issues and avoid unnecessary escalation.

Clinical teams now settled and minimal turnover of staff occurring. 1 new salaried GP. 3 registrars in training.

Triage hub and call back system has improved in efficiency. CR reports further improvements to system proposed for later in year but not yet finalised. CW proposed having members of PPG trial new aspects of system may be helpful prior to their introduction.

Maiden Newton improvements should be finished in first week of February.

PPG board should be fixed by end of this week and white boards will be in waiting room.

Blood pressure machine can be ordered for MN once painting finally completed.

Good uptake of flu and covid vaccine. Flu vaccine can still be had until end March. Changes in childhood imms programme being implemented.

CQC inspection ongoing this week. PPG chair has been asked for feedback to CQC  as part of the process. His reply will be shared with PPG members for comment before submission. Results will be published on CQC website and on surgery website in future.

  1. New PPG members

Ideally additional members needed to represent Tunnel Road surgery. AM has asked PPG members to send comment on what wording needed on notice or that can be on prescription bags to encourage recruits.

  1. Finance report.

Sent to all members by GF prior to meeting.

Thanks to GF of battling with the online banking systems to make the necessary changes as agreed.

  1. Feedback from patient reps

AJ outlined a patient complaint to group. CR advised that patient contact the surgery and it will be acknowledged, all details investigated and responded to.

DW has reports from C

Parts of carpark at Maiden Newton are very dark as light is not triggered across all of car park.

Comments that repeat prescribing has been working well. Surgery acknowledged GF ’s help with volunteer driver for prescription service.

NHS app is not tying in with the surgery appointments app. This may be a national problem with the NHS app. CR is hopeful increased opportunities for self booking of appoints for blood tests later in the year.

  1. AGM plans

The AGM for the PPG to be planned for May. Request that Ammonite provide clinical input session to run with the AGM, CR suggested hypertension could be useful subject.

  1. Set dates for PPG meetings for the rest of 2025

All meetings will take place from 4.00pm – 5.15pm:

14th April in Maiden Newton, Webbers Piece

14th July in Beaminster, venue to be confirmed

13th Oct at Webbers Piece, Maiden Newton

12th Jan in Beaminster, venue TBC

  1. AOB

DW thanked Bekkie Webb for her invaluable input in getting PPG running. She has left group as has moved and no longer patient at Ammonite surgery

Meeting closed at 5.03 pm.

 

Last Updated on 28th April 2026